PNC Bank Consumer Complaints All Reviews

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PNC Bank Reviews

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  • PNC debited wrong account



    On 11-05-2016 I made a phone call to PNC customer service to authorize a payment on my loan. Make a long story short the PNC representative approved the payment not only from the bank account I gave here via phone but from a different bank that was on file. The bank that I never authorize the payment for emailed me an insufficient fund notification & of course I called to inquirer. Once informed of the mishap, I told the representative this payment was not authorize she filed a claimed & told me once they receive the payment back from PNC all the fees will be removed & regain... More...
    (Credit Cards, Finance, Banks)
    sdraper's Picture   sdraper    0 Comments   Comments
  • prepaid card



    pnc prepaid smart access card is the worst prepaid card. Do not get this card. It charges you extra when you purchase something and holds funds for 4 to 5 days before putting back on your card. It is suppose to be prepay why hold funds. Used at hotel rate was 281.00 was charged a extra 65.00 to make sure i had enough, had to wait 4 days before it was credit back to my account. Do not get this prepaid card. More...
    (Credit Cards, Finance, Banks)
    orangedurham's Picture   orangedurham    1 Comments   Comments
  • PNC Bank Racial Profiling



    I went to the PNC branch at 909 Bloomfield Avenue on Friday July 31, 2015 around 2pm, I wanted to cash my payroll check. I asked the teller what I needed to cash my check since I did not have an account with PNC. She then told me I would need my Drivers License and another form a identification such as a major credit card. I handed her the required documents and then gave her the check. She then stated that there might be a $10.00 fee and I said that would be fine. She then asked me how often did I get paid, I replied every two weeks, she asked me if I had any other bank accounts, I... More...
    (Credit Cards, Finance, Banks)
    bella1369's Picture   bella1369    0 Comments   Comments
  • PNC Bank HORRIBLE Loss Mitigation



    I had a FULL package in to the lender with a full list price offer for short sale. I spoke to multiple representatives to get the sale date postponed as it would be in the best interest of the investor and the homeowner to proceed with the short sale vs. the foreclosure. The whole point of LOSS MITIGATION is to MITIGATE LOSS!! This was not done. I was told that they had to have the complete package 38 days prior to the sale date. The foreclosure was not recorded until June 8 and the sale date set for June 29. We received the offer on the home around June 18 and sent in the package... More...
    (Real Estate, Brokers, Mortgages)
    bbrownsellslv's Picture   bbrownsellslv    0 Comments   Comments
  • Costumer Service



    This afternoon I went to the bank to withdraw some cash from my account, the teller at the window was extremely rude and had a real bad attitude. I was at 7th St NW Washington, DC, 20001 the time of my visit was 1:49pm she was in cashbox 03. If this is who you hire to deal with your costumers you may want to make sure to change your policies or provide better training. More...
    (Delivery Services)
    gabers83's Picture   gabers83    0 Comments   Comments
  • IRA Will not give funds



    I have been trying to cash in an IRA for 4 months. The branch office manager in MI was helpful and friendly, however had to make three trips to branch office, Was told should have money by end of December 2014. It is Feb 11, 2015 and still do not have money, have completed loads of forms and still no money. They will not answer phone and leave you on hold for at least 20 minutes. This is the most horrific experience I have had with a bank ever, I am going to get an attorney to get my money from them. More...
    (Credit Cards, Finance, Banks)
    Jackie4's Picture   Jackie4    0 Comments   Comments
  • PNC- Canal Winchester OHIO



    12-19-14 On 12-18-14 at around 10:45 am I arrived at the drive through lane of PNC Bank- 6400 Gender Rd,Canal Winchester, OH 43110. I submitted my drivers license, my pnc Visa card along with a signed check. My intent at that time was to just cash the check for the money I would need for that days errands. I sat in the drive though for over 10min. Then I was asked if I could come inside because there was an issue with my signature. Frustrated with the long wait and being in a hurry I declined the offer to come in and asked for them to just return my check so that I could cash... More...
    (Credit Cards, Finance, Banks)
    Kshakir's Picture   Kshakir    0 Comments   Comments
  • PNC personal banking



    Went to Berwyn branch in Illinois to deposit a check, It was a joint check with the other party having endorsed the check. the staff did not know the manager was chatting with some one for 15 mins later on he mentioned some rule against i. On asking to see the rule he searched for about 15 mins came up with nothing. but said he remembered some rule but said it still applied even if he cannot find it documented. He was clearly amateur and untrained, I find the manager at Berwyn silly and not upto mark. This reflects not on him but the bank attitude. I plan to open an account at major... More...
    (Miscellaneous)
    georgevflyer's Picture   georgevflyer    0 Comments   Comments
  • PNC terrible customer service



    Terrible Customer Service I am so saddened that the first time I go to this particular branch in Union, KY that I will now will be closing my accounts at PNC Bank. The service and pertinent information I have received from my branch bank in Florence, KY has always been excellent. Beyond excellent customer service! Cody in Florence opened my account almost 2 years ago and I have to say he should be the "face" for PNC Bank. It is sad that one particular branch can tarnish a relationship with the customer. PNC in Union, KY I feel could have verbally informed me that by depositing... More...
    (Credit Cards, Finance, Banks)
    blw1112's Picture   blw1112    0 Comments   Comments
  • PNC $200 Bonus ... NO WAY!!



    Through the direction of a banking representative (Tierra De La Cruz) I signed up for a $200 bonus if I deposit $20K into a MMF paying 1% for 90 days. Transferred money from a brokerage account earning 2.5%. Kept the money in the account for over 90 days as directed, asked Tierra if I could transfer it elsewhere and still receive bonus ... "Of course" she says. Also states I will receive bonus within 30 days. Call back in 30 days, talk to Tierra .. "Let me check." Now it's 60 days not 30 days. Check again in another 30 days, still no bonus in the account. Call... More...
    (Credit Cards, Finance, Banks)
    flash23's Picture   flash23    0 Comments   Comments
  • PNC Bank Charges overdraft fees on CLOSED CHECKING ACCOUNT!!!!!



    We closed our PNC bank account over a month ago, and an ACH Debit was taken out automatically - PNC paid the vendor without our permission, reopened the account, and is continuing to charge overdraft fees. I have made many, many phone calls and thier staff seem to act like they have no idea what the problem is, and they refuse to fix this over the phone even tho we personally visited the branch, showed them our photo ID, and again, closed the account. After that, they reopened it AGAIN due to an auto withdrawl and now they want over $1,000.00 again in overdraft fees we are not... More...
    (Credit Cards, Finance, Banks)
    tnelson1230's Picture   tnelson1230    0 Comments   Comments
  • PNC Bank sign-up bonus....good luck ever getting it!!!



    PNC will do anything to get out of paying sign-up bonuses. Also, employees do not give full and accurate information. I set my account up with Elka Jones at the 56th St branch in Indianapolis. She told me that I would quality for a $200 bonus if I direct deposit at least $2000 per month. No problem. Got my direct deposit all set up and everything was good. Almost three months later, I still hadn't received my bonus payout. So I emailed Elka Jones. I had to email her twice during the course of a week to get a response, which was "I'll look into it". She never got... More...
    (Credit Cards, Finance, Banks)
    spdwy808's Picture   spdwy808    0 Comments   Comments
  • PNC Bank - Worst Company in the USA 2014



    I will definitely be closing my account with PNC after what has happened. Over the past 2 years, with 2 different accounts that involved no risky behavior, PNC has somehow let my account numbers get into the hands of scammers. Every couple weeks I get a call from a fake law firm claiming I owe money to companies I have never used before. These scams somehow have my entire account number and Social Security Number. The only people I have ever given my ssn to are PNC and employers. Then, recently, my free checking classic became standard checking, which resulted in a 7 dollar charge to my... More...
    (Credit Cards, Finance, Banks)
    cmb71129's Picture   cmb71129    0 Comments   Comments
  • Unreasonable Holds



    I'm a young and sometimes financially ignorant college student. My first ever debit card was with PNC -- my parents saw details on the student account in the mail and signed me up for it. It bragged of no overdraft fees (of course, the interest earned was beans, but they figured I wouldn't have much money in college, anyway). I get my first job at my college and sign up for direct deposit. The nightmare starts here. PNC calls me up (during class), I say I'll call them back, and they threaten to TERMINATE MY ACCOUNT and I'm like "Buddy, I'm paying $150 for this... More...
    (Credit Cards, Finance, Banks)
    CollegeCasual's Picture   CollegeCasual    0 Comments   Comments
  • Worst experience I've ever had



    I went to the PNC bank in DC on New York Avenue and it literally took me 30 to be helped by anyone! It took 15 mins before I had to say something myself to the lady about needing help opening an account there was only one person in the building with me and 4 ppl as tellers so I don't understand. I usually go to the PNC in Georgetown and that will be the only one I ever go to again. I was actually trynna reopen my account but with the lack of service I got from them it can stay closed and I'll stay elsewhere! More...
    (Credit Cards, Finance, Banks)
    Hiddia1030's Picture   Hiddia1030    0 Comments   Comments
  • PNC card replacement issues



    I had an incident with someone getting my card information and using it overseas. Because of this fraud situation, they needed to deactivate my card and send me a new one. They said it would take 5 to 7 business days. I called after I had not received my card during this time frame. The person who I talked to said a new card had been sent out. I then waited another few business days and called again. This time, I was told that a card was NOT sent out. They then told me because I wanted it sent to a different address than the one listed, the card had to be sent to a bank instead and... More...
    (Credit Cards, Finance, Banks)
    stinerbart's Picture   stinerbart    0 Comments   Comments
  • check bounce



    I made a cash deposit yesterday to cover a check. I specifically asked if the check would be covered, and told that yes, it would be. This was at the Suwannee GA. branch. Then they not only bounce the check, but to add insult to injury, they charge me 35.00 Unreal. I'll be posting on yelp, and any other consumer review site how disappointing banking with your company is. This is by far not the first time they have done similar things. More...
    (Credit Cards, Finance, Banks)
    lornemac's Picture   lornemac    0 Comments   Comments
  • Worst Bank Since BofA, Outright Criminals



    This is the WORST bank since Bank of America, they might even be worse. We have a business checking account with PNC, they on a weekly, nearly daily basis are screwing with our account and funds. I have to call in on a routine basis to file complaints and have fees reversed. We opted out of the overdraft protection (this is one of their biggest scams), inside of a year they reversed my decision without my consent or knowledge in order to charge fees. They charge fees when you have a positive balance in order to make the account go under and charge more fees. They used to sit on deposits... More...
    (Credit Cards, Finance, Banks)
  • PNC Bank charging NSF fees for paid items with a positive balance



    I have been a PNC customer for about four years, and have had instances where my account was charged NSF fees in the past without me understanding why. I believe I now understand it....they charge $36 per item fees for paid transactions! I had four transactions clear my account yesterday, all paid (not overdrafted or returned) and with a positive balance at the end of the day. I have two check card transactions pending which are not posted to my account until Monday, and also direct deposits pending which are more than enough to cover these items. PNC will occasionally, but not always,... More...
    (Credit Cards, Finance, Banks)
    JD34434's Picture   JD34434    1 Comments   Comments
  • PNC services



    I have been trying for 2 days to stop payment on a check to no avail. When I called the customer service number the automated machine asked me the same questions over and over again. The branch bank told me to go on line & put in PNC, hit my accounts then hit stop payment. Obviously this doesn't work either. This experience was very frustrating for me especially since I'm still trying to stop payment on this check More...
    (Credit Cards, Finance, Banks)
    cronkie's Picture   cronkie    0 Comments   Comments
  • BUYER BEWARE my account canceled for complaining about a policy



    I brought a homeless day worker to PNC to cash a check drawn on my account. The Sanford branch manager had the personal discretion to waive the $10 fee and help the guy out, but wanted to be a selfish petty prick and refused. I complained that all their smiley talk about customer service is hypocritical phony lip service. SO guess what? For daring to complain about a policy you might disagree with - they canceled our accounts! Two business checking accounts and a Merchant Service account. How? In the typical way you would expect a machine-like uncaring big bank to act: a form letter in... More...
    (Credit Cards, Finance, Banks)
    bvinikas's Picture   bvinikas    0 Comments   Comments
  • Double Withdrawl



    PNC bank allowed another institution to withdraw $640 twice from my account within seconds. And even though the other institution (Bank of America) was willing to work with PNC to fix this issue over the phone with me, PNC refused. They told me yesterday that I would have a 'provisional credit' on my account within 24 hours. However, 24 hours later and there is no credit. After calling in and speaking with several representatives, including a 'manager' named Jake, I've been told that it is going to take 10 business days for them to straighten this out and give... More...
    (Credit Cards, Finance, Banks)
    pilfersome's Picture   pilfersome    0 Comments   Comments
  • Mount Washington PNC Bank



    I have a checking account with PNC and I went into the Mount Washington, KY location this morning to cash 2 checks that (when totaled) equal a little over $500. I did not want the money deposited and I wanted cash. Keep in mind that I have a bank account with them and every other bank I have used always cashed my checks with no problem. Not only was the "bank drone" rude to me, but she proceeded to talk to me in a way that was judging and nothing professional. She told me she could not cash the checks even after locating my account and when I asked why she said, "The ATM... More...
    (Credit Cards, Finance, Banks)
    Freebird0021's Picture   Freebird0021    0 Comments   Comments
  • PNC BANK SUCKS



    I have been with PNC for long time... and recently the Branch manager called and terminated my account for no reason... I had a personal account and businnes account... and I was paying out of personal account bank wire, and they told me not to...open a business acct...so I did... but they closed my business account next day....now they closed my personal as well.... and they don't have any reasons.... they said they can cancel anyone's account anytime. NICE CUSTOMER SATISFACTION More...
    (Advertising)
    kash's Picture   kash    1 Comments   Comments
  • Don't sign up for the $150 bonus, because you won't get it



    With almost all else being equal among online banks, I signed up because of the $150 new account bonus. After setting up auto bill-pay and direct deposit as required by the Ts&Cs, I waited patiently for 60 days for my bonus. I called after two months to make sure, and they said the bonus code hadn't been correctly applied to my account, and they'd have to add it, and the "clock would reset" to zero. A month and a half later (in April), I called again and they said the code was applied correctly and all conditions were met, and if I didn't have the money by... More...
    (Credit Cards, Finance, Banks)
    theekevinc's Picture   theekevinc    2 Comments   Comments
  • PNC Bank worst of the worst



    Hi, I am very upset with the response I am getting from PNC about help for a simple request. PNC customer care is so rude that if there were global Olympics of rudeness PNC will win all golds. I need a simple search to look what checks were paid paid more than 300 in 2011 and 2012. PNC computer system doesn't let me or customer service run a query like this as seems like PNC is cheap and archives all data after a month I guess???? I can do such simple query in all other bank accounts I have. The only solution they are offering me is to pay to get statements which is the... More...
    (Credit Cards, Finance, Banks)
    zaik93's Picture   zaik93    0 Comments   Comments
  • Bill Pay less than desirable!



    When you order a Bill Pay from a bank, in essence you are paying the bill and using the bill pay as an online ledger, leaving you with your available balance. No matter if the bank has an agreed policy with the payee for electronic transfer, or if PNC pays by "their" check for you, the amount should be deducted immediately from your available balance, just as it would be if you wrote it in off your check book. But no, unlike many other banks, the funds are still shown available even though a check has been printed and sent to the payee. This is USELESS! More...
    (Credit Cards, Finance, Banks)
    HwyCop's Picture   HwyCop    1 Comments   Comments
  • BANK PARKING LOT AND EMPLOYEE



    I'm writing this message regarding an incident that happened today, with an employee at the PNC BANK parking lot at 4249 Wisconsin ave NW Washington, DC 20016. Me and my wife are dog walkers in the area and every Friday we get paid in personal checks, one of those checks is from PNC and we always use this branch to cash it. Today, Friday February 1, 2013 at approximately 12:50pm, me and my wife pulled up to the parking lot and noticed a young African American lady working on her car window. I parked on the spot next to her and she said something impolite. So to avoid trouble I... More...
    (Real Estate, Brokers, Mortgages)
    gdc88dogs's Picture   gdc88dogs    3 Comments   Comments
  • PNC Bank



    THEIR CUSTOMER SERVICE IS THE WORST!!! TWICE THEIR PEOPLE HAVE BEEN RUDE AND UNWILLING TO WORK WITH THE CLIENT LET ALONE ANSWER A QUESTION WITHOUT HOSTILITY!!!!! FOR THE RECORD THIS IS NOT IN REFERENCE TO ANY OVERDRAFT BUT A SIMPLE INQUIRY WAS MADE ON TWO DIFFERENT OCCASIONS AS TO WHY UNAUTHORIZED CHANGES WERE MADE ON MY ACCOUNTS. EACH TIME I AM MET WITH A CLEAR MESSAGE THAT MY INQUIRES ARE BOTHERSOME HAD HOLD NO MERRITT AS TO WORTH ANSWERING. IT SHOULD ALSO BE NOTED THAT PNC'S REPS IN CUSTOMER SERVICE STATED THAT I SHOULD SWITCH MY ACCOUNTS TO ANOTHER BANK SINCE I AM UNHAPPY AND... More...
    (Credit Cards, Finance, Banks)
    shasha82666's Picture   shasha82666    0 Comments   Comments
  • Bad accounting - Service Charges - Service Charge Refunds



    On a childs linked savings account, whereby the primary balances are more than enough to preclude montly balance service charges; PNC persistently tapped a savings account $10/mo. While they refunded the initial charges and stated it would not happen again, additional monthly charges followed. On second call, they refunded additional service charges, but missed two (2). So... not only did they not follow through as stated, they failed due dilligence in auditing the account and refunding all charges. What a scam! If I can't trust PNC with a $400 savings account, what good are... More...
    (Real Estate, Brokers, Mortgages)
    RadioHead's Picture   RadioHead    0 Comments   Comments
  • PNC Bank Customer Complaint



    I have seen some companies with very poor customer service, but I have never seen it this bad. I had an Equity Line of Credit established with another bank that was acquired by PNC. This took time and money to establish. Haven't been able to use it as PNC never honored the EOL. Trying to resolve this issue has involved PNC's Customer Service and Retail Escalation departments which have been an absolute nightmare. Hours on hold and countless department connections which tend to get dropped. Commitments to follow-up that never happen. Even written promises of resolution from PNC... More...
    (Credit Cards, Finance, Banks)
  • PNC Bank



    PNC Bank on Mt.Ephraim Avenue in Camden needs to give their employees etiquette lessons. Lessons pertaining to RUDENESS and treatment of customers would be helpful as well. There is a woman named Xavier that needs an attitude adjustment because she does not know how to be polite to customers at all. She needs to remember that those individuals who are putting her so far out of her way and disrupting the party atmosphere in that particular branch are THE ONLY reason that she is employed. Without customers and THEIR money she would NOT have a job, and if it were up to me she wouldn't... More...
    (Credit Cards, Finance, Banks)
  • ATM Users Beware



    I used their atm machine on a Saturday during regular busines hours. The machine malfunctioned and kept my card. Their policy is to only give back cards if you are a member of the bank; non-member cards are destroyed. So, even though they make millions off the service fee for non-members to use their atm's they cannot be bothered to provide responsive service. I went into the bank and spoke with a customer service rep and it would have been very easy to leave my phone number and she could have called me when they retrieved the card; I could have provided identification showing I... More...
    (Credit Cards, Finance, Banks)
    fem1913's Picture   fem1913    0 Comments   Comments
  • Online represenative service is worst



    i have three bank account bank of america ,chase and now pnc but only in pnc online representative not helpful , last time i talk with avalina, she didn't solve issue and say bank is close i provide you bank contact no. for solve issue if bank solve these issue then why these guys are for i don't understand after waiting 45 min. to reach representative if you get this answer then that worst thing,i know the bank is good but i suggest to improve customer care facility. More...
    (Advertising)
    nilengg's Picture   nilengg    0 Comments   Comments
  • Miserable excuse for a bank!



    I am 70 years old and have maintained a perfect credit rating and have had few problems with numerous banks over the years, until RBC Bank was bought out by PNC, at which time the nightmare began. Because my address is California and I live part time out of the country, I attempted by phone to close my accounts carried over from the buyout. Instead of closing the accounts as I had requested, and as phone agents assured me had been done, PNC insisted on keeping my accounts open or re-opening them, paying a few outstanding checks from RBC, even though I had purposely reduced balances to zero,... More...
    (Credit Cards, Finance, Banks)
    Nehalennia's Picture   Nehalennia    1 Comments   Comments
  • Credit Card Late Fees



    Last month PNC changed the way consumers could make their credit card payments; no longer could you click on the PNC "Credit Card" website, now oyu had to go through PNC online banking. I am 53 years old; I am not computer savy. I thought I set it up correctly but whe it came time to make my payments it would not go through. I had to go through my "bank pay" but because of this change in the way of doing things (imposed by PNC not me!) my payment was posted by PNC ONE DAY LATE. Holding this PNC credit card for years I HAVE NEVER MADE ANY OTHE PAYMENT LATE. I have... More...
    (Credit Cards, Finance, Banks)
    LoryPatrick's Picture   LoryPatrick    1 Comments   Comments
  • WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!



    TODAY I CALLED TO REPORT MY CARD MISSING. I CONTACTED A SERVICE REP WHO ADVISED ME THAT IT TAKES # DAYS TO TYPE MY NEW ADDRESS INTO THE COMPUTER.I ASKED TO SPEAK TO A MANGER I GOT REBBECA ANDRIE WHAT A JOKE!!!! THIS LADY IS THE RUDEST MANGER I HAVE EVER SPOKEN TO IN MY LIFE. SHE WANTED TO ARGUE WITH ME ABOUT WHERE TO SEND MY CARD AND THEN SHE REFUSED TO LISTEN WHEN I REQUESTED WHERE TO SEND THE CARD. I WISH THAT THERE WAS SOMEONE THAT CARED ABOUT CUSTOMER SERVICE AT PNC BANK. SHE DOES NOT!!!!!!!!!!!!!!!!!!!! More...
    (Credit Cards, Finance, Banks)
    dcbrown30's Picture   dcbrown30    1 Comments   Comments
  • Loss deposit



    My son deposiited $1940 into his checking account on Friday---$490 in cash. Friday evening the deposit posted as pending. On Saturday there was no record of the deposit. Went to branch on Sunday and they stated that they have record of it going in but would need to call Proof office on Monday to verify. So $490 which should have been accessible for him on Friday was not accessible until Monday at the earliest. He should have just kept the cash in his cash box. Why do we use banks? Called branch on Monday to see what the Proof office said.....Error was at the branch so the earliest the... More...
    (Miscellaneous)
    collins's Picture   collins    2 Comments   Comments
  • holding a check



    I went in today with a check for $120, and they have to hold it for a day because im a new customer. I could understand if the check was for a couple thoand dollars, but for a little over a hundred dollars, it wasn't even released at midnight, no there going to take their sweet time releasing OUR money to us, now I can't put gas in my vehicle for work tomorrow, you want to know why, oh yeah I go to work before they open. Thanks a lot pnc. More...
    (Credit Cards, Finance, Banks)
    annonymous90's Picture   annonymous90    1 Comments   Comments
  • Worst Customer Service Ever!!!!!!



    Tried repeatedly to contact them regarding my mortgage loan. They have a computer answering the phone. I finally got a human voice and he asked me for information to update my account, eg.-my e-mail address, zip code etc, them he placed me back on hold. He gave me a "direct" number which I dialed after being on hold for twenty minutes and got the same computer voice. I held on for about 30 minutes and gave up. Maybe that is what they wanted me to do. Well I am going to refinance my mortgage with another bank so that I can get rid of these fools. More...
    (Credit Cards, Finance, Banks)
    fedupwithpnc's Picture   fedupwithpnc    1 Comments   Comments
  • WORST BANK IN AMERICA!!!



    Every time i turn around im in over draft with this bank we all make mistakes and miscalculate things form time to time but this time i made sure it wasnt my fault..... PNC likes to hold on to transactions to until they can put you in the negative then hit you with $30 over draft fees 5x a day ...YES not once not two or three times but FIVE times a day when i went to the bank they pretty much said yea i know i'm sorry but there is nothing we can do that was was the first time second time i know i didn't spend a lot they said i was 2 bucks in over drawn fine i put some money in... More...
    (Credit Cards, Finance, Banks)
    domokun813's Picture   domokun813    2 Comments   Comments
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