PNC Bank Complaint

PNC Bank Complaint

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PNC card replacement issues


I had an incident with someone getting my card information and using it overseas. Because of this fraud situation, they needed to deactivate my card and send me a new one. They said it would take 5 to 7 business days. I called after I had not received my card during this time frame. The person who I talked to said a new card had been sent out. I then waited another few business days and called again. This time, I was told that a card was NOT sent out. They then told me because I wanted it sent to a different address than the one listed, the card had to be sent to a bank instead and even after taking 20 minutes to change my address, they still could not send it there. They also told me that even though I waited 17 days for a card, I still had to wait another 5 to 7 business days for the card to send. This was a very frustrating process because I have already been without my bank card for over 2 weeks and they didn't want to take ownership of their mistake and help out with the situation. They also informed me that starting in June, the checking account will no longer be free and that a $500 direct deposit will have to occur every month or my monthly balance will have to stay above $500 for it to stay free...otherwise I will be charged a fee. Even though this won't be an issue for me, it really turned me of that they are adding extra fees to simple things. I will definitely be looking for another bank after this experience. I would not recommend this bank to anyone who wants a friendly, honest, and quick experience.


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