On 11-05-2016 I made a phone call to PNC customer service to authorize a payment on my loan. Make a long story short the PNC representative approved the payment not only from the bank account I gave here via phone but from a different bank that was on file. The bank that I never authorize the payment for emailed me an insufficient fund notification & of course I called to inquirer. Once informed of the mishap, I told the representative this payment was not authorize she filed a claimed & told me once they receive the payment back from PNC all the fees will be removed & regain access to my account. I called PNC to inform them of the issue & was on hold for 12 minutes. Hung up & decided to call a PNC branch. He informed me the only way I could receive my money is via mail. Really, as easy as it was for the employee to withdraw from the wrong account that's how easy it should be for me receive it. So this means I have to wait on a check then go to the bank that I never authorized a payment in the first place. Expressed to PNC bank
er this is totally unacceptable because this is not an error on my part. To make matters worse, I was going out of town & I don't have access to my bank account due to the error until PNC sends the money. He then advised me to speak to the loan department to see if there was something they could do expedite the situation. Called the number he provided 1-888-762-2265 & was on hold for 30 minutes & automatically disconnected. Oh I failed to mention they stated if I had a checking/savings account with PNC they could deposit the funds. Well this is also a problem because I'm traveling it's Thursday & the banks are closed on Friday for Veterans Day. And when I reach my destination I live an hour away from a PNC bank. Clearly things are not working in my favor due to the error on behalf of a PNC representative. Called again & purposely choose the wrong department just to get someone on the phone. Explained to the representative I knew I was in the wrong department just wanted to get someone on the line. I also explained my situation gave him my account info & he stated he would connect me to someone who can further assist. Now this representative stated there was nothing she could do the expedite the money & she made the mistake of stating she doesn't see that this was an error on behalf of PNC's bank because she has to confirmation numbers on file. At this point I'm furious. I advised her to listen to the call & informed her I only received one confirmation number. Clearly there has to be another policy in place to expedite services that are not the customers fault.