PNC Bank Complaint
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PNC terrible customer service - customer service
Terrible Customer Service
I am so saddened that the first time I go to this particular branch in Union, KY that I will now will be closing my accounts at PNC Bank . The service and pertinent information I have received from my branch bank in Florence, KY has always been excellent. Beyond excellent customer service! Cody in Florence opened my account almost 2 years ago and I have to say he should be the "face" for PNC Bank. It is sad that one particular branch can tarnish a relationship with the customer. PNC in Union, KY I feel could have verbally informed me that by depositing a check instead of cashing it first would not be going into my account, now I find out until Wednesday morning because it is Saturday, then a holiday on Tuesday! This was Check N Go Check so you would think the 2 tellers that waited on me would know this was an urgent situation for cash. A simple "just so you are aware checks do no post until the next business day" and especially in this instance where it will actually be Wednesday! I made this deposit at 11:14 am and realized at 11:30 am it was not showing up in m account. I called and this is when they explained the situation then also informed me that if I had called within 15 minutes they could have cancelled the transaction! Really???? You tell me if I had called 2 minutes earlier it could have been taken care of????? So needless, I will be closing my account asap and going to US BANK where both of my daughters have been encouraging me to day for the past year!
I am so saddened that the first time I go to this particular branch in Union, KY that I will now will be closing my accounts at PNC Bank . The service and pertinent information I have received from my branch bank in Florence, KY has always been excellent. Beyond excellent customer service! Cody in Florence opened my account almost 2 years ago and I have to say he should be the "face" for PNC Bank. It is sad that one particular branch can tarnish a relationship with the customer. PNC in Union, KY I feel could have verbally informed me that by depositing a check instead of cashing it first would not be going into my account, now I find out until Wednesday morning because it is Saturday, then a holiday on Tuesday! This was Check N Go Check so you would think the 2 tellers that waited on me would know this was an urgent situation for cash. A simple "just so you are aware checks do no post until the next business day" and especially in this instance where it will actually be Wednesday! I made this deposit at 11:14 am and realized at 11:30 am it was not showing up in m account. I called and this is when they explained the situation then also informed me that if I had called within 15 minutes they could have cancelled the transaction! Really???? You tell me if I had called 2 minutes earlier it could have been taken care of????? So needless, I will be closing my account asap and going to US BANK where both of my daughters have been encouraging me to day for the past year!
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Review Rating: 1 out of 5
Reviewed By: blw1112
Company: PNC Bank
Product: customer service
Date Added: 9 years ago
Company Location
KY
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